Last updated: 8 August 2026
At PLAASlik Raised Beds, we aim to make delivery as straightforward and convenient as possible. This Shipping Policy explains how orders are delivered, what you can expect during the delivery process, and what you need to know before placing your order.
We currently offer delivery within the borders of South Africa.
Delivery availability may vary depending on the size and weight of the products ordered and the destination address.
If you are unsure whether we can deliver to your area, please contact us before placing your order.
We offer delivery throughout South Africa, with delivery charges calculated according to your order and delivery location.
Any applicable delivery fees will be displayed during the checkout process before you complete your purchase.
Delivery charges may vary depending on factors such as:
Our delivery service covers the transportation of your purchased products to the nominated delivery address.
Our third-party courier or delivery partners are responsible for delivering the goods to the agreed delivery address. They are not authorised or required to:
If your order requires assistance with unpacking, assembly, installation or positioning, please contact us to discuss whether additional assistance or an approved installer is available in your area.
Due to the size, weight and nature of some PLAASlik Raised Beds products, certain orders may be delivered crated, boxed or on pallets to help protect the products during transportation.
Where applicable, the packaging may need to be dismantled by the customer after delivery.
Customers are responsible for ensuring that there is sufficient space and suitable access for the delivery vehicle to safely deliver the order.
If you require assistance with unpacking, assembly or installation, please contact us before delivery so that we can advise you of any available options.
Please ensure that the delivery address supplied when placing your order is complete and accurate.
If there are any circumstances that may affect delivery, please notify us at the time of placing your order.
This may include:
It is the customer's responsibility to provide us with any relevant delivery instructions before dispatch.
If a delivery cannot be completed because important delivery information or restrictions were not communicated to us in advance, additional delivery or redelivery charges may apply.
Any such additional charges will be communicated to the customer where reasonably possible and may be payable by the customer before the order can be redelivered.
Estimated delivery times may vary depending on your location, product availability and the courier service used.
As a general guide, delivery may take approximately:
These timeframes are estimates only and are not guaranteed delivery dates.
Delivery times may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, strikes, road closures, unforeseen logistical issues or other exceptional circumstances.
Orders will only be dispatched once payment has been received and cleared in full.
For payments made by EFT or bank deposit, funds must reflect in our bank account before the order can be dispatched.
If you need your order to be delivered on a specific later date, please notify us when placing your order.
Where reasonably possible, we will make arrangements with our dispatch and courier partners to accommodate your requested delivery date.
If no prior arrangement has been made and your order has already been dispatched, it may not be possible to delay the delivery.
If a shipment has to be redirected or returned to our dispatch facility because delivery could not be completed as a result of a requested or uncommunicated delay, additional delivery or redelivery charges may apply.
Products marked as “Pre-Order” are not currently available for immediate dispatch.
A pre-order allows you to reserve or secure an item before the expected stock arrival.
Where possible, we will provide information regarding the expected availability or arrival of pre-order products. However, estimated arrival dates may change due to circumstances outside our control, including manufacturing, shipping, customs or other logistical delays.
Pre-order products will be dispatched once the relevant stock has arrived and is available for fulfilment.
If your order contains both in-stock and pre-order products, delivery arrangements may vary depending on the products included in the order.
Once your order has been dispatched from our fulfilment or dispatch centre, you will receive a notification confirming that your order has been sent.
Where tracking is available, our courier partner may provide additional notifications regarding the progress and location of your delivery.
Please ensure that the email address and contact details provided when placing your order are correct so that you can receive these notifications.
Please inspect your delivery when it arrives.
If the packaging appears visibly damaged, please photograph the packaging and the affected products before unpacking where possible.
If you believe your order has been damaged during transit, is incomplete or contains the wrong product, please contact us as soon as possible with your order details and photographs where applicable.
Please do not dispose of damaged packaging until we have advised you that it is no longer required.
Any claims relating to damaged, incorrect or missing items will be handled in accordance with our Returns and Refunds Policy and applicable South African consumer protection legislation.
You are responsible for ensuring that someone is available to receive the delivery, or that suitable arrangements have been made with us or the courier where applicable.
If a delivery cannot be completed because nobody is available, the delivery address is incorrect, access is unavailable, or the courier is unable to safely access the property, the courier may return the shipment to its depot or our dispatch facility.
Additional delivery or redelivery charges may apply in circumstances where the failed delivery was caused by information or circumstances that were the customer's responsibility.
If you need to return a product after receiving your order, please refer to our Returns and Refunds Policy.
If you have any questions regarding a return, refund, damaged delivery or other order-related matter, please contact us at:
Nothing in this Shipping Policy is intended to limit or exclude any rights you may have under applicable South African consumer protection legislation.
While we and our delivery partners make reasonable efforts to meet estimated delivery times, we cannot be held responsible for delays caused by circumstances beyond our reasonable control.
This may include:
Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
If you have questions about delivery, your order or this Shipping Policy, please contact us:
PLAASlik Raised Beds
We will make reasonable efforts to assist you with your enquiry and provide you with the most up-to-date information available regarding your order.
By placing an order with PLAASlik Raised Beds, you acknowledge that you have read and understood this Shipping Policy.