Privacy Policy

1. Personal Information We Collect

When you visit or use our website, we may collect certain information about you and the device you use to access our website.

The information we collect may include:

• Your name and surname;
• Email address;
• Telephone or mobile number;
• Billing address;
• Delivery address;
• Account information, where applicable;
• Order and purchase information;
• Payment-related information required to process your order;
• Communications you send to us;
• Information you provide when contacting customer support; and
• Any other information you voluntarily provide to us.

When you browse our website, we may also automatically collect certain technical information about your device and how you interact with our website.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Internet service provider;
• Time zone;
• Pages visited;
• Products viewed;
• Referring websites or search terms;
• Date and time of visits; and
• Information about how you interact with our website.

We refer to this automatically collected information as Device Information.

2. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use the website and improve your browsing experience.

Cookies are small data files stored on your device when you visit a website.

We may use cookies for purposes including:

• Keeping items in your shopping cart;
• Remembering your preferences;
• Maintaining website functionality;
• Understanding how visitors use our website;
• Analysing website traffic;
• Improving our website and services; and
• Measuring the effectiveness of advertising and marketing.

Some cookies may be placed by third-party service providers that assist us with operating and analysing our website.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of parts of our website.

3. How We Use Your Personal Information

We use personal information for legitimate business purposes and to provide the services you request.

This may include using your information to:

• Process and fulfil orders;
• Process payments;
• Arrange delivery of your purchases;
• Send order confirmations and invoices;
• Communicate with you about your order;
• Respond to enquiries and customer service requests;
• Process returns, refunds and warranty claims;
• Maintain customer accounts where applicable;
• Verify information where necessary;
• Detect and prevent fraud or other unlawful activity;
• Maintain and improve our website;
• Analyse website usage and customer behaviour;
• Improve our products and services;
• Send marketing communications where permitted and where applicable consent has been obtained;
• Comply with legal and regulatory obligations; and
• Protect our rights, property, customers and website.

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected, unless otherwise permitted or required by law.

4. Order Information

When you place an order through our website, we collect information necessary to process and fulfil that order.

This may include your name, contact details, billing information, delivery address, order details and information required by our payment and delivery providers.

We use this information to:

• Process your purchase;
• Confirm and communicate your order;
• Arrange payment;
• Arrange delivery;
• Provide invoices and order documentation;
• Handle returns and refunds; and
• Provide customer support relating to your purchase.

5. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Where payment information is handled by a third-party payment provider, your payment information may be subject to that provider's own privacy policy and security procedures.

PLAASlik Raised Beds does not intentionally store your complete payment card details unless this is specifically required and lawfully permitted for the operation of the service.

You should never send full payment card details, passwords or other sensitive financial information to us by email.

6. Sharing Your Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our website, process your order or provide services to you.

These third parties may include:

• Website and e-commerce service providers;
• Payment processors;
• Courier and delivery companies;
• Hosting and technical service providers;
• Website analytics providers;
• Marketing and communication service providers;
• Professional advisers; and
• Government, regulatory or law-enforcement authorities where required by law.

We only share information where we have a lawful basis to do so and, where appropriate, require third-party service providers to protect the information provided to them.

7. Shopify and Third-Party Service Providers

Our online store may use third-party platforms and services to provide website, e-commerce, payment, analytics and other functionality.

Where our website uses Shopify or other third-party services, information submitted through our website may be processed by those providers in accordance with their own privacy policies and applicable laws.

Third-party service providers may process information outside South Africa. Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing complies with applicable data protection requirements.

8. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include pages visited, products viewed, browsing behaviour, device information and other technical information.

This information helps us:

• Understand how customers use our website;
• Identify areas that can be improved;
• Monitor website performance;
• Understand which products and pages are most useful; and
• Measure the effectiveness of marketing activities.

Where analytics services use cookies or similar technologies, you may be able to manage or disable these through your browser or the relevant service provider's settings.

9. Marketing and Direct Communications

We may use your contact information to communicate with you about your orders, products, services and other information relating to PLAASlik Raised Beds.

Where we send direct marketing communications electronically, we will do so in accordance with applicable law.

You may unsubscribe from marketing emails or otherwise object to receiving direct marketing communications at any time.

Where an unsubscribe option is provided, you can use it directly in the communication.

POPIA places specific requirements on direct marketing by unsolicited electronic communication, including email and SMS.

10. Behavioural Advertising

Depending on the services used on our website, we may use advertising and analytics technologies to understand customer interests and measure the effectiveness of advertising.

These technologies may use information about your browsing activity, device or interaction with our website.

Where applicable, you may be able to manage advertising preferences through the relevant advertising platform or your browser settings.

We do not sell your personal information to third parties for their own independent marketing purposes.

11. Do Not Track

Some web browsers provide a “Do Not Track” setting.

Because there is currently no universal standard for responding to Do Not Track signals, our website may not respond differently when such a signal is received.

12. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any passwords or account login details confidential and should notify us if you believe your account or personal information has been accessed without authorisation.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete transactions;
• Provide services;
• Maintain business and financial records;
• Resolve disputes;
• Handle returns, refunds and warranties;
• Comply with legal, tax, accounting or regulatory requirements; and
• Protect our legal rights.

Where we are no longer authorised or required to retain personal information, we will take reasonable steps to delete, destroy or de-identify it.

14. Your Rights

Subject to applicable law and after providing adequate proof of identity, you may have the right to:

• Request access to personal information that we hold about you;
• Request information about how your personal information is being processed;
• Request correction of inaccurate, incomplete, outdated or misleading personal information;
• Request deletion or destruction of personal information where we are no longer legally authorised to retain it;
• Object to certain processing of your personal information;
• Object to direct marketing communications;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with the Information Regulator where you believe your personal information has been unlawfully processed.

The Information Regulator confirms that data subjects have rights relating to access, correction and deletion of personal information.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

15. Complaints

If you believe that we have processed your personal information unlawfully or have otherwise interfered with your privacy rights, please contact us first so that we have an opportunity to investigate and address your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information about the Information Regulator and its complaint processes is available through its official website.

16. Children's Information

Our website is not intended to be used by children under the age of 18 without the involvement or permission of a parent or legal guardian.

If you are under 18, you should not provide personal information to us without permission from your parent or legal guardian.

If we become aware that we have collected personal information from a child without the required consent or legal basis, we will take reasonable steps to address the situation in accordance with applicable law.

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

These websites have their own privacy policies and terms of use.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, legal requirements or regulatory requirements.

Any updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or would like to make a privacy-related complaint, please contact us:

Please include sufficient information to allow us to identify your request and assist you.

We may request reasonable proof of identity before providing access to or making changes to personal information.

PLAASlik Raised Beds is committed to handling your personal information responsibly and in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).