At PLAASlik Raised Beds, we take pride in the quality of our products and want you to be happy with your purchase. While we hope your new raised bed exceeds your expectations, we understand that there may be circumstances where you need to return a product or request a replacement or refund.
This Returns & Refunds Policy explains how we handle damaged, defective, unwanted and returned products.
Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer protection legislation.
1. Damaged or Defective Products
If your product arrives damaged, defective or with missing or damaged components, please contact us as soon as reasonably possible after receiving your order.
Please provide your order details and, where possible, photographs of the product, packaging and any damaged or defective components. This will help us assess the issue and determine the most appropriate solution.
Depending on the nature of the issue, we may:
- Provide replacement parts or components;
- Repair the affected product;
- Replace the product or affected portion of the order; or
- Provide an appropriate refund or other remedy where applicable.
We may request additional information or photographs to assist with assessing the issue.
2. Manufacturer Warranties
Our products may be covered by a manufacturer's warranty.
Where a manufacturer warranty applies, the applicable warranty period and terms will depend on the specific product and manufacturer.
Warranty information supplied with the product, including information contained in the assembly instructions or warranty documentation, should be retained for your records.
Warranty claims are subject to the applicable manufacturer's warranty terms and conditions.
A manufacturer's warranty generally does not cover damage resulting from misuse, incorrect assembly, modification, neglect, accidents or use outside the product's intended purpose, where such exclusions are permitted under the applicable warranty terms and law.
3. Change of Mind Returns
If you change your mind about your purchase or wish to return a product for a reason unrelated to a manufacturing defect, please contact us before sending the product back.
Where a change-of-mind return is accepted, the product must generally be:
- Unused;
- In its original condition;
- Complete with all components and accessories;
- In its original packaging where reasonably possible; and
- Suitable for resale.
We may require the product to be returned within 7 days of receipt for an accepted change-of-mind return.
Certain products or circumstances may not qualify for a change-of-mind return, particularly where the product has been assembled, used, modified, damaged or cannot reasonably be returned to a resalable condition.
Any return will be subject to assessment upon receipt.
4. Return Delivery Costs
Unless the return is due to a product being defective, damaged or otherwise subject to a remedy under applicable consumer protection legislation, the cost of returning a product to us will generally be for the customer's account.
If you request that PLAASlik arrange collection using our delivery or courier services, additional transport and handling charges may apply.
Where applicable, these charges will be communicated to you before the collection is arranged.
5. Original Packaging
Where a return is accepted, products should be returned in their original packaging wherever reasonably possible.
Products returned without their original packaging may require additional handling or repackaging.
Where permitted by law and depending on the condition of the returned product, a reasonable repackaging or restoration charge may be deducted from the refund where the absence or condition of the packaging has resulted in an actual loss or additional cost to us.
Any such deduction will be assessed on a case-by-case basis.
6. Condition of Returned Products
All returned products will be inspected once received by PLAASlik Raised Beds.
To qualify for a full refund on an accepted change-of-mind return, the product should be returned in the same condition in which it was received.
Where a product has been damaged, incorrectly assembled, used, modified, or returned with missing components or accessories, we may assess the condition of the product and, where permitted by law, deduct reasonable costs associated with restoring the product to a resalable condition.
This may include costs relating to:
- Damaged components;
- Missing parts or accessories;
- Incorrect assembly;
- Damage caused by inadequate return packaging;
- Cleaning or restoration; or
- Other demonstrable costs resulting from the condition of the returned product.
Any applicable deduction will be determined after the returned product has been inspected.
7. Refunds
Once an accepted return has been received and assessed, we will process any applicable refund.
Refunds will generally be made using the original payment method, where reasonably possible.
Where an EFT or bank transfer is required, we may contact you to obtain the necessary banking details.
Refund processing times may vary depending on the payment method and financial institution involved.
Where a refund is subject to an assessment, the refund will only be processed once that assessment has been completed.
8. Incorrect or Missing Items
If you receive an item that you did not order, or your order is missing an item or component, please contact us as soon as possible.
We will investigate the issue and, where appropriate, arrange for the correct product, missing item or replacement component to be supplied.
Please retain the original packaging and any incorrect items until we have advised you what to do with them.
9. Assembly and Installation
Our products may require assembly after delivery.
Customers are responsible for following the assembly instructions supplied with the product.
Where a product has been incorrectly assembled or modified by the customer or a third party, this may affect the manufacturer's warranty and may also affect our ability to accept a change-of-mind return.
If you are unsure about assembling your product, please contact us before attempting to assemble it so that we can advise whether assistance is available.
10. Product Images and Descriptions
We make every reasonable effort to ensure that the product images and descriptions displayed on our website accurately represent the products we sell.
Images may be photographed under studio and natural lighting and may appear slightly different depending on lighting conditions and individual screen settings.
Product descriptions, dimensions, specifications and other information are provided to assist you in making an informed purchasing decision.
Minor variations in colour, finish or appearance do not necessarily constitute a product defect.
11. How to Request a Return
Before returning any product, please contact us at:
info@plaaslikraisedbeds.co.za
Please include:
- Your name;
- Order number;
- Product purchased;
- Reason for the return; and
- Photographs or other relevant information where applicable.
Please do not send a product back without first contacting us and receiving return instructions.
We will advise you of the appropriate next steps based on the reason for the return.
12. Consumer Rights
This policy is intended to operate alongside, and not replace, your rights under applicable South African consumer protection legislation.
Where legislation provides you with a right to repair, replacement, refund, cancellation or another remedy, those rights will apply notwithstanding anything in this policy.
Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded, restricted or waived.
13. Contact Us
If you have any questions about our Returns & Refunds Policy, a product you have received, or an existing order, please contact us:
We will make reasonable efforts to assist you and resolve your enquiry as quickly as possible.
By placing an order with PLAASlik Raised Beds, you acknowledge that you have read and understood this Returns & Refunds Policy.
